Contact information

We're Always Happy to Hear from You!

At LOLLY FAYE, we believe that beautiful fashion deserves an equally beautiful shopping experience.

Whether you're searching for the perfect dress, have a question about your order, or simply need a little styling guidance, we're here to make every step of your shopping journey feel effortless and enjoyable.

Your happiness matters to us, and we'd love to hear from you!

🌷 Say Hello to Our Team

Have a question? Need a helping hand? Our friendly Customer Care Team is just an email away.

Customer Support Email

📧 help@lollyfaye.com

We aim to respond to all customer inquiries within 24–48 business hours.

For questions about an existing order, please include your order number so we can assist you more efficiently.

✨ Here to Help You Shine

Our team is happy to assist you with:

  • Orders & Tracking — Check your order status and delivery updates.

  • Shipping & Delivery — Learn more about shipping options and estimated delivery.

  • Returns & Refunds — Get assistance with return requests and refund information.

  • Sizing & Fit — Find the perfect size for your favorite styles.

  • Product Details — Ask about fabrics, colors, availability, and styling.

  • Payments & Checkout — Receive help with payment or checkout questions.

  • Shopping Support — Let us help make your online shopping experience easier.

Whatever your question, we're here to help with care and attention.

📍 Our Business Details

LOLLY FAYE

640 Water St Apt 1B
New York, NY 10002
United States

Email: help@lollyfaye.com

Business Correspondence Only – Not a Return Address

Please note that our business address is not a return warehouse.

If you would like to return an item, please contact our Customer Care Team before sending your package. We will provide the correct return instructions and return address.

🕊️ Customer Care & Response Times

Our team handles customer inquiries during regular business days, Monday through Friday, excluding public holidays.

Email Response Time: 24–48 business hours

Messages received during weekends or public holidays will be reviewed on the next available business day.

We appreciate your patience and look forward to assisting you.

📝 A Little Help Before You Write

To help us resolve your inquiry as quickly as possible, please include:

  • Your Full Name

  • Your Email Address

  • Your Order Number (if applicable)

  • A Short Description of Your Question

For damaged, defective, or incorrect items, please also include clear photos of the product, packaging, and shipping label.

💖 WITH LOVE, LOLLY FAYE

Fashion is more than the clothes we wear — it's the confidence we carry, the memories we make, and the little moments that make life beautiful.

At LOLLY FAYE, we're here to celebrate your individuality and inspire you to feel effortlessly beautiful in every look.

Thank you for being part of our world. We can't wait to be part of your next favorite fashion moment.

With love,
The LOLLY FAYE Team

✨ LOLLY FAYE — A Little Romance in Every Look.